Increasing Production Through Better Customer Service & Team Training
Practice Culture & HR Courses
Training Objectives & Description
• Team modification training on interaction • • and communications
• DISC testing and training
• Team cultural sensitivity training
• Teamwork empowerment training
Training Visual Materials
• Team exercises
• Video Modules
• PowerPoint Presentation
• DISC TEST Pamphlets
• Testing Material & Grading
Delivery Time
• 3 weeks
• 2 day a week
Training Objectives & Description
• Office culture
• Culture policy building
• Written culture mantra
• Practice Vision building
• Accountability
Training Visual Materials
• Team presentations
• Video Modules
• PowerPoint Presentations
• Testing Material & Grading
Delivery Time
• 2 weeks
• 1 day a week
Training Objectives & Description
• Office formats
• Team protocols
• Goals and Targets
Training Visual Materials
• Team presentations
• Video Modules
• PowerPoint Presentations
• Testing Material & Grading
Delivery Time
• 1 week
• 2 days
*Entire Team
Training Objectives & Description
• Office systems/reviews
• HR protocols
• HR forms
• Review Labor Law Links
Training Visual Materials
• Form reviews
• System training
• Testing Material & Grading
Delivery Time
• 2 weeks
• 2 days
Training Objectives & Description
• Financial allocation
• Budget
• Social media and algorithms
• Legal responsibilities
• Employee protocols
Training Visual Materials
• Team exercises
• Working visuals
• Training video
• Testing Material & Grading
Delivery Time
• Course delivery 1 week
• 1 days a week
* Entire team
Patient Protocols Courses
Training Objectives & Description
• Rebooking verbal psychology for hygiene retention
• Rebooking protocols for DDS schedules
• Rebooking protocols for hygiene schedules
• Booking psychology for treatment
Training Visual Materials
• Working visuals
• Training video
• PowerPoint Presentations
• Testing Material & Grading
Delivery Time
• Course delivery 2 weeks
• 2 days a week
* Entire team
Training Objectives & Description
• Team modification training on new patients communications
• New patient forms systems
• Increase new patient formats
Training Visual Materials
• Team Exercises
• Video Modules
• PowerPoint Presentations
• Testing Material & Grading
Delivery Time
• 2 weeks
• 2 days a week
* Entire team
Training Objectives & Description
• Office protocols
• Verbal skills
• Office Policies
•Review Office Systems
Training Visual Materials
• Team exercises
• Lecture material
• Testing Material & Grading
• Power Presentations
Delivery Time
• 1 week
• 1 day
*Entire team
Hygiene Retention Courses
Training Objectives & Description
• Train and review processes and systems in place
• Train on tracking hygiene patients rebooking rates
• Training on verbal communication skills
Training Visual Materials
• Working manual sample
• Training video
• PowerPoint Presentations
• Testing Material & Grading
Delivery Time
• Course delivery 2 weeks
• 1 days a week
* Hygiene team
Training Objectives & Description
• Patient conversion to active patient
• Emergency patient’s conversion to permanent patient
• Patient conversion to Hygiene program
Training Visual Materials
• Team Exercises
• Video Modules
• PowerPoint Presentations
• Testing Material & Grading
Delivery Time
• 2 weeks
• 2 days a week
*DDS, Hygiene Team & Treatment Coordinator
Financials & Practice Goals Courses
Training Objectives & Description
• Financial protocols and systems
• Schedule financial goals
• Financing alternatives
Training Visual Materials
• Working manual sample
• Training video
• PowerPoint Presentations
• Testing Material & Grading
Delivery Time
• Course delivery 1 week
• 1 days a week
* Treatment coordinator and Administrative team
Training Objectives & Description
• Financial protocols and systems
• Sundry Expenses
• Recurring office expenses
• Budget
Training Visual Materials
•Working visuals
• Training video
• Testing Material & Grading
Delivery Time
• Course delivery 1 week
• 1 days a week
* DDS and partners only